NHTSA Complaint #10969684 — 2007 DODGE CALIBER

HAD A LOUD GRINDING SOUND COMING FROM REAR OF CAR THOUGHT IT WAS THE BREAKS, PUT THE CAR ON JACK TOOK TIRE OFF OFF AND NOTICED THAT SUBFRAME OF THE CAR WAS COMPLETELY ROTTED OUT. NOW WHEN I ROTATED THE TIRES BEFORE WINTER I NOTICED TYPICAL SURFACE RUST NOW THERE IS A BIG HOLE AND COMPLETELY UNSAFE. I WENT ON LINE TO LOOK IT UP AND NOTICED A LOT OF PEOPLE COMMENTING ON AN EXTENDED WARRANTY. I CALLED DODGE AND WAS TOLD TO CALL CORPORATE, CORPORATE EXPLAINED THAT AS OF AUGUST 2016 MY EXTENDED WARRANTY WAS EXPIRED. THEY TOLD ME TO BRING THE CAR INTO DODGE CALL THEM BACK AND THEY WOULD SEE IF THEY COULD GET AN EXCEPTION. SINCE 3/27/17 I'VE BEEN WAITING FOR A CALL BACK, I CALLED 3/30/17 TO FIND THAT THEY DENIED MY CLAIM WHEN I ASKED FOR A MANAGER THEY STATED IT WOULD BE ANOTHER DAY BEFORE ANYONE WOULD CALL ME. NOW I CALL THEM BACK AND I KEEP BEING PUT ON HOLD BEING TOLD THEY CANNOT TRANSFER ME. THIS IS A GOOD CAR WITH A LOT OF LIFE LEFT AND NOW DODGE WON'T DO ANYTHING FOR ME WHEN I'VE BEEN A LOYAL CUSTOMER. THIS IS OBVIOUSLY A SAFETY ISSUE THEY KNOW ABOUT AND SHOULD GRANT SOME KIND OF GOOD WILL ASSISTANCE. DEALER SHIP WANTS OVER $1200 TO DO IT. THIS IS CRAZY. ANY HELP I COULD GET WOULD BE APPRECIATED. I MUCH LIKE EVERYONE ELSE MAKING THE COMPLAINTS CANNOT AFFORD TO DO THE WORK MYSELF AND CAN'T AFFORD TO JUST GO BUY A NEW CAR.