NHTSA Complaint #10968764 — 2013 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10968764
Vehicle	2013 FORD FUSION
Component	STEERING
Date of Incident	March 25, 2017
Date Filed	March 27, 2017
Mileage	42,079 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

GOT A WARNING TRAVELING ON HIGHWAY AT 65 MPH - STEERING ASSIST FAULT, GET SERVICE SOON. CLEARED THE MESSAGE AND WAS ABLE TO CONTINUE 10 MILES TO MY DESTINATION. PARKED CAR, LOOKED UNDER HOOD FOR POWER STEERING FLUID RESERVOIR, IT IS NOT THERE. LEFT CAR AND CAME BACK AN HOUR LATER TO LEAVE. GOT MESSAGE, STEERING ASSIST MALFUNCTION. STOP CAR SAFELY. STEERING WHEEL EXTREMELY HARD TO TURN. COULD NOT DRIVE CAR, HAD IT TOWED TO FORD DEALER 16 MILES AWAY. FORD DEALER REPLACED THE STEERING GEAR AND IS WAITING ON SOFTWARE UPDATE TO BE RELEASED BY FORD ON 3/29/2017

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