NHTSA Complaint #10968525 — 2009 CHEVROLET IMPALA

VEHICLE SERVICED BY FIRESTONE COMPLETE AUTO CARE, NOVEMBER, DECEMBER 2016 VEHICLE WAS IN MOTION, ON A CITY STREET VEHICLE EXHIBITED REDUCED ENGINE POWER, RAN ROUGH, TRIGGERED ENGINE ERROR ALARM. DIAGNOSTIC BY FIRESTONE REVEALED A PEDAL POSITION SENSOR ERROR, ERROR CODE ' P2122, RESULTED IN REPLACEMENT OF ACCELERATOR PEDAL ASSEMBLY, REMOVAL & REPLACEMENT OF THROTTLE POSITION SENSOR. VEHICLE WAS IN MOTION, ON A CITY STREET UPON RETURN OF THE VEHICLE TO THE OWNER, REPLACEMENT OF ACCELERATOR PEDAL THROTTLE POSITION SENSOR RESULTED IN INTERMITTENT, DANGEROUSLY UNCONTROLLED VEHICLE ACCELERATION, VEHICLE WAS TOWED BACK TO FIRESTONE REPAIR SHOP. UNCONTROLLED VEHICLE ACCELERATION WAS RESOLVED BY REPLACEMENT OF THROTTLE BODY ASSEMBLY. THE CONDITIONS INITIALLY DESCRIBED, REDUCED ENGINE POWER, ROUGH IDLE WAS PREDICTED IN A LETTER, DATED NOVEMBER 2015 AS RECEIVED BY OWNER FROM GENERAL MOTORS CHEVROLET DIVISION REGARDING A DO NOT RETURN TO DEALER ORDER, ALL IN BOLD LETTERS AND UNDER LINED. FURTHER INSTRUCTION CLEARLY COMMUNICATED THAT THE ISSUE WOULD NOT BE ADDRESSED UNLESS THE ISSUE ACTUALLY OCCURRED AND HAD TO BE WITHIN STRICT TIME CUT OFF RELATED TO WHEN VEHICLE WAS PLACED IN TO SERVICE OR UNDER 120,000 MILES. ANY POSSIBLE REPAIRS ONCE APPROVED FOR THE CONDITIONS DESCRIBED WERE COVERED UNDER A SPECIAL COVERAGE PROGRAM. THE ISSUE CREATED A CLEAR AND OBVIOUS DANGEROUS SAFETY ISSUE AND SHOULD HAVE BEEN MANAGED AS A SAFETY RECALL NOT A DO NOT RETURN TO DEAL ORDER AND MANAGED AS A SPECIAL COVERAGE PROGRAM. OWNERS OF VEHICLES WITH THE ISSUE OR THE POTENTIAL FOR THIS ISSUE TO OCCUR, VICTIMS RESULTING FROM THIS ISSUE SHOULD BE COMPENSATED FOR ALL REPAIR FEES AND LIABILITY CLAIMS RESULTING FROM THIS ISSUE AS REPORTED HERE TODAY.