NHTSA Complaint #10968021 — 2009 FORD ESCAPE

MY VEHICLE HAS ERRATIC STEERING ISSUES. THE ELECTRIC STEERING CAUSED MY VEHICLE TO LITERALLY DRIVE RIGHT OFF THE ROAD INTO A TREE. THE STEERING WHEEL SHAKES BACK AND FORTH WHILE SITTING STILL AND CAUSES THE VEHICLE TO DRIFT ALL OVER THE ROAD AT ANY GIVEN TIME WITHOUT WARNING. IT IS A KNOWN ISSUE, BUT FORD IS MAKING ME PAY TO FIX THE VEHICLE BY REPLACING THE ENTIRE STEERING COLUMN OF THE VEHICLE TO INCLUDE ELECTRONICS. EVEN THE FORD SERVICE MANAGER SAYS IN ALL HIS YEARS HE HAS NEVER SEEN AN ENTIRE COLUMN FAIL. HOWEVER, AFTER A QUICK GOOGLE SEARCH, THIS IS A HUGE ISSUE FOR FORD AND THEY ARE WELL AWARE OF THE PROBLEM. THIS ISSUE WILL CAUSE SOMEONE TO DIE. IT HAS ALREADY CAUSED ME TO GET IN AN ACCIDENT BY MAKING THE STEERING RANDOMLY JERK CAUSING THE VEHICLE TO SWERVE OFF THE ROAD.