NHTSA Complaint #10967904 — 2007 TOYOTA TACOMA

I CALLED TOYOTA OF SANTA BARBARA TO SCHEDULE THIS RECALL WORK TO REPLACE THE REAR LEAF SPRINGS ON MY TACOMA. I WAS TOLD THAT THE PARTS WERE ON ORDER AND I WOULD BE CALLED WHEN THEY CAME IN. I WEEK OR MORE LATER, I CALLED AGAIN AND TOLD BY A MAN IN THE PARTS DEPARTMENT THAT THE PARTS FOR THE RECALL WERE STILL NOT IN. HE ASKED IF I WANTED TO BE PUT ON THE WAITING LIST FOR THE RECALL SERVICE. I WAS SURPRISED TO LEARN THAT DESPITE MY PREVIOUS CALL I WAS NOT PUT ON THE LIST. THE GUY I SPOKE TO WAS UNABLE OR UNWILLING TO GIVE ME AN ESTIMATE FOR WHEN THE SERVICE COULD BE DONE, AND SAID THE FAULTY LEAF SPRINGS COULD BE USED WITHOUT RISKS. I WAS UNWILLING TO BE SO CAVALIER WITH THE DEFECT AND THE POTENTIAL FOR ADDITIONAL DAMAGE TO MY TRUCK. I EXPLAINED THAT WHEN TOWING MY SMALL TRAILER THE SUSPENSION BOTTOMS OUT WHEN HITTING A DIP OR BUMP, EVEN AT SLOW SPEEDS. I AM PLANNING A LONG CAMPING TRIP ACROSS THE WEST AND CANADA AND NEED THIS REPAIRED BEFORE AUGUST 12TH.