NHTSA Complaint #10967167 — 2012 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10967167
Vehicle	2012 FORD FOCUS
Component	ELECTRICAL SYSTEM
Date of Incident	March 1, 2017
Date Filed	March 20, 2017
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

NOTICE CAME UP ON DASH MONITOR "STEERING ASSIST MALFUNCTION-NEEDS ATTENTION". AFTER RE-STARTING THE CAR YOU COULD STEER IT, AND TOOK IT TO A FORD DEALER AND WAS TOLD IT NEEDED A "STEERING RACK" AT A COST OF $1600.00, NOT COVERED ON THE "DRIVE TRAIN" WARRANTY, EVEN THOUGH I WAS TOLD BY THE SALES MAN FROM A DIFFERENT DEALER WHERE I BOUGHT THE CAR, THAT A NEW STEERING RACK HAD BEEN INSTALLED AT JUST OVER 3000 MILES. THE CAR NOW ONLY HAS JUST OVER 45000 MILES ON IT. NOT HAPPY! CAR WAS NOT MOVING WHEN THE INITIAL "NEEDS ATTENTION" MESSAGE APPEARED, IT WAS PARKED IN A PARKING LOT, AND JUST STARTED TO GO HOME FROM WORK.

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