NHTSA Complaint #10966643 — 2008 TOYOTA HIGHLANDER

PURCHASED THIS 2008 TOYOTA HIGHLANDER HYBRID NEW FROM GREENTREE TOYOTA IN DANBURY CT. WE SELECTED THE HYBRID VERSION TO SAVE ON GAS. LITTLE DID WE KNOW OUR SAVINGS IN GAS WOULD BE SUCKED UP IN OIL CONSUMPTION. I NEED TO CARRY A CASE OF OIL IN THE CAR AT ALL TIMES. ASKED TOYOTA SERVICE IN DANBURY CT TO INVESTIGATE AND THEY CONDUCTED THE SAME OIL TEST OTHERS SPEAK ABOUT. ALTHOUGH THEY SAY OUR HIGHLANDER PASSED THE TEST I END UP ADDING ABOUT 2 QUARTS OF OIL BETWEEN EVERY OIL CHANGE. THIS CAR WAS SERVICED IN EXACT COMPLIANCE WITH THE RECOMMENDED SERVICE SCHEDULE. THE TOYOTA SERVICE DEPARTMENT IN DANBURY CT JUST SAYS THAT IT IS NORMAL FOR A CAR WITH 135,000 MILES ON IT TO BURN OIL. THIS WAS A HUGE INVESTMENT. I WOULD EXPECT AT LEAST 200K MILES ON A CAR BEFORE EXPERIENCING THIS SORT OF PROBLEM. VERY DISAPPOINTING. I WOULD HAVE EXPECTED TOYOTA TO STAND BEHIND THEIR PRODUCT. INSTEAD WE GET A WELL ORCHESTRATED DON'T ADMIT ANY WRONGDOING RESPONSE. TOYOTA SHOULD BE HELD ACCOUNTABLE FOR PRODUCING A SUBSTANDARD PRODUCT.