NHTSA Complaint #10966573 — 2017 BMW 230I

I HAVE ORDERED MY CAR WITH HELP BY BMW OF NORTH AMERICA (BMW NA) REPRESENTATIVES BY CALLING 800-831- 1117, TO WHOM I EXPRESSED THAT I WANT TO HAVE 3 SAFETY OPTIONS, NAMELY: 1) BLIND SPOT DETECTION, 2) AUTOMATED BRAKING AND 3) FRONT CAMERA. HOWEVER, ONCE I RECEIVED THE CAR, NONE OF THE DESIRED OPTIONS HAVE BEEN INCLUDED ON THE CAR. NOTE THAT THE REPRESENTATIVES ADVISED ME THAT THE AUTOMATED BRAKING IS NOT AVAILABLE, BUT THAT THERE IS FRONT COLLISION WARNING, WHICH PRIMES THE BRAKES, AD WHICH I ACCEPTED. ALL OF WHICH IS AVAILABLE IN DRIVER ASSISTANCE PLUS PACKAGE, WHICH CAME WITH NAVIGATION AS WELL AS ADDITIONAL OPTIONS BUNDLED, AND WHICH I HAVE PURCHASED. HOWEVER, WHEN I RECEIVED THE CAR, NONE OF THE DESIRED OPTIONS WERE INCLUDED ON THE CAR. I HAVE CALLED BMW NA AND THEY TOLD ME THAT I WILL HAVE TO DISCUSS IT WITH THE DEALER. WHEN I HAVE CALLED THE DEALER, THEY TOLD ME THAT NONE OF THESE OPTIONS WERE AVAILABLE ON MY CAR, AND THAT THEY COULD NOT BEEN ORDERED. PROVIDED THAT THE CAR HAS BEEN PROVIDED TO ME WITHOUT THE OPTIONS FOR WHICH I HAVE SPECIFICALLY ASKED AND WHICH WERE SUPPOSEDLY INCLUDED, NAMELY DRIVER ASSISTANCE PLUS, AND PROVIDED THAT THE BMW NA REPRESENTATIVES MISGUIDED ME BY TELLING ME TO BUY THIS OPTION, I BELIEVE THAT THIS IS ENOUGH TO OPEN THE CASE. IN ADDITION, NOTE THAT BMW OF LINCOLN, NE, IN WHICH I HAVE PURCHASED THE LEASE OF MY CAR, HAS STOPPED CALLING ME BACK, EVEN AFTER I HAVE CALLED BMW NA NUMEROUS TIMES AND THEY TOLD ME THAT THEY HAVE REQUESTED THE DEALERSHIP TO CALL ME, IN ORDER TO RESOLVE THE PROBLEM.