NHTSA Complaint #10966009 — 2016 KIA FORTE

AFTER MY 5K MILE OIL CHANGE, THIS WAS THE FIRST OIL CHANGE. I HAD TO TAKE IT BACK BECAUSE OF A LOUD TICKING SOUND. I OVERHEARD THE SERVICE SUPRV SAY THAT THERE WAS A DEFECT ON FORTES. BUT, HE TRIED TO TELL ME THAT NOTHING WAS WRONG UNTIL I TOLD HIM WHAT I HEARD HIM SAY OVER THE WALKIE. THEN, THEY KEPT THE CAR AND CHANGED THE PULLEY SYSTEM. NOW, HERE'S ANOTHER PROBLEM. NOT SURE IF IT'S RELATED TO THE PULLEY ISSUE. 1ST TIME, I WAS DRIVING ON THE HWY GOING ABOUT 70MPH IN 6THGEAR AND IT POPPED OUT OF 6TH TO NEUTRAL. I LOOKED DOWN BECAUSE I DIDN'T KNOW WHAT HAPPENED. I QUICKLY PUT IT BACK INTO 6TH. 2ND TIME. FEBRUARY 23RD 2017 I WAS DRIVING 75 MPH ON I-20 PASSING REDOAK, TX AND THE GEAR POPPED OUT OF 6TH INTO NEUTRAL. SCARED ME, I IMMEDIATELY SHIFTED IT BACK TO 6TH. I MADE AN APPT THE NEXT DAY AFTER THE 2ND INCIDENT AND WAD TOLD THEY COULDN'T DUPLICATE THE PROBLEM. IF IT GETS WORSE TO BRING IT BACK. IT DID IT AGAIN ON THAT SUNDAY, MARCH 5TH 2017 WHILE I WAS DRIVING 75 - 80 MPH TO LOUISIANA. NOW, I HAVE A LOG AND WILL LOG EVERY TIME IT HAPPENS AND IM GOING TO TAKE THE LOG WITH ME WHEN I GO BACK TO KIA SERVICE DEPT.