NHTSA Complaint #10965909 — 2009 FORD ESCAPE

I PURCHASED THIS CAR IN FEBRUARY 2017 AND ONE WEEK LATER, I WAS PULLING INTO A PARKING SPOT AND THE POWER STEERING FAILURE LIGHT CAME ON AND THE POWER STEERING CEASED TO WORK. THE CAR HAD 116,000 MILES ON IT. I COULDN'T DRIVE THE CAR AND MY HUSBAND HAD TO COME AND DRIVE THE CAR HOME. AFTER LOOKING ON LINE, WE DISCOVERED THE POWER STEERING RECALL 14S05 THAT EXISTED. AFTER MORE RESEARCH WE FOUND THIS CAR DID HAVE THE SOFTWARE UPDATE IN 2014 SO FORD SAYS IT HAS SATISFIED THAT RECALL AND WILL NOT FIX THIS. WE HAD TO PAY TO HAVE THE TORQUE SENSOR REPLACED. SINCE THE SOFTWARE UPDATE ONLY WARNS OF THE PROBLEM EXISTING AND DOESN'T FIX THE FAULTY PART(S), I THINK IT IS ABSOLUTELY UNCONSCIONABLE FOR THE NHTSA TO ALLOW FORD TO SAY THEY SATISFIED THE RECALL WITHOUT FIXING THE FAULTY PART(S). THIS MAKES CONSUMERS THINK THE NHTSA REALLY DOESN'T CARE ABOUT OUR SAFETY. THE ONLY WAY FOR THE NHTSA TO FIX THIS IS TO STRONGLY ENCOURAGE OR DO WHATEVER IT TAKES TO ISSUE ANOTHER RECALL TO ACTUALLY FIX THIS INJUSTICE. FORD, WE AS MANY OTHERS, HAVE PURCHASED NUMEROUS FORDS TO BUY AMERICAN AND TRUSTED YOU WOULD DO WHAT IS RIGHT FOR YOUR CUSTOMERS!! THIS MAKES ALL OF US NOT WANT TO BUY FORD ANY MORE. DO THE RIGHT THING AND ISSUE ANOTHER RECALL, OR OPEN THE PREVIOUS RECALL TO FIX OUR CARS OR REIMBURSE US FOR THE MONEY WE HAD TO SPEND TO FIX THE FAULTY PARTS YOU PUT IN OUR CARS!!!!