NHTSA Complaint #10965785 — 2005 HONDA PILOT

WE HAVE BEEN CHARGED FOR MULTIPLE REPLACEMENT OF ENGINE MOUNTS ON BOTH VEHICLES FOR AS LONG AS WE'VE HAD THE VEHICLES. I'VE DONE SOME RESEARCH ON OWNER FORUMS AND THE PROBLEM SEEMS TO BE PERVASIVE. AMERICAN HONDA INC. HAS BEEN COMPLETELY UNCOOPERATIVE IN HELPING OWNERS WITH THESE EXPENSIVE REPAIRS, EVEN WHEN VEHICLES HAVE BEEN UNDER WARRANTY. IT SEEMS AS IS THIS PROBLEM IS ENDEMIC AND THE PRODUCT OF A DESIGN FLAW OR A CASE PLANNED OBSOLESCENCE. IT IS NOT CREDIBLE THAT HONDA WILL NOT OWN UP TO ITS MISTAKES . I SUPPOSE SINCE NO ONE HAS BEEN KILLED BY THE ENGINE MOUNT FAILURES HONDA FEELS SECURE. I COULD FIND NO EXAMPLES OF FATAL ACCIDENTS OCCURRING BECAUSE OF THIS DEFECT, BUT PERHAPS YOUR RESOURCES ARE GREATER THAN MINE. IF SUCH A TREND IS DISCOVERED I WOULD URGE YOUR AGENCY TO TAKE IMMEDIATE ACTION AGAINST HONDA. MANY PEOPLE ARE RELUCTANT TO MAKE THE REPAIR BECAUSE OF THE EXHORBITANT PRICE OF PARTS AND LABOR. THANK YOU VERY MUCH FOR YOUR ATTENTION.