NHTSA Complaint #10960416 — 2008 CHRYSLER 300

TL* THE CONTACT OWNS A 2008 CHRYSLER 300. WHILE DRIVING 65 MPH, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE. ALSO, THE VEHICLE FELT UNBALANCED WHILE DRIVING. THE SERVICE ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OFF THE ROADWAY, TURNED OFF THE VEHICLE, INSPECTED UNDER THE HOOD, AND FOUND NOTHING UNUSUAL. THE NOISE PERSISTED AS THE CONTACT DROVE HOME. UPON ATTEMPTING TO DRIVE HOME, THE KEY WAS UNABLE TO UNLOCK THE DRIVER SIDE DOOR. THE CONTACT HAD RECENTLY PURCHASED THE VEHICLE AND THE DEALER DID NOT GIVE HER A KEY FOB. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT ALL FOUR BRAKE PADS WERE WORN AND NEEDED REPLACEMENT, AS WELL AS THE EGR VALVE AND GASKET, FRONT OUTER TIE RODS, AND FRONT UPPER CONTROL ARMS. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT ALL FOUR TIRES WERE ALSO REPLACED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC INFORMED HER THAT THE DEALER SHOULD REIMBURSE HER FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 115,000.