NHTSA Complaint #10960365 — 2010 JEEP COMPASS

FRONT CROSSMEMBER WAS FOUND TO BE CORRODED. ALONG WITH THE CROSSMEMBER BEING CORRODED, THE LINKS, AND ARMS ATTACHED TO THE CROSSMEMBERS WERE ALSO FOUND TO BE CORRODED. THERE IS AN "EXTENDED WARRANTY" THAT WAS ISSUED BY FCA FOR THE CROSSMEMBERS ONLY. MY VEHICLE WAS TAKEN FOR REPAIR AT A JEEP DEALERSHIP AND THE FRONT CROSSMEMBER WAS REPLACED ONLY UNDER THE WARRANTY. THE PASSENGER SIDE LOWER CONTROL ARM WAS ALSO RUSTED OUT AND BROKEN DURING THE REPAIR AS WELL AS THE LINKS TO THE FRONT CROSSMEMBERS WHICH BROKE WHEN THEY WERE REMOVING THE WARRANTY PART. HOWEVER, THESE PARTS WERE NOT COVERED UNDER WARRANTY, COSTING ME OVER $200 TO REPLACE SO FAR. AN ALIGNMENT WAS COMPLETED ON THE VEHICLE, BUT WHEN IT WAS PICKED UP FROM THE DEALERSHIP IT WAS PULLING SEVERELY. AN APPOINTMENT WAS SCHEDULED TO TAKE THE VEHICLE BACK FOR ALIGNMENT TO BE REDONE AND FOUND THAT THE REAR CROSSMEMBERS WERE ALSO CORRODED AS WELL AS THE LINKS AND CONTROL ARMS IN THE REAR. VEHICLE SOUNDS AS IF SOMETHING COULD BREAK EVERY TIME A BUMP IS HIT, PULLS SIGNIFICANTLY, AND IS CONCERNING TO DRIVE, BUT I HAVE BEEN TOLD THAT IT IS SAFE TO DRIVE. I DO NOT FEEL SAFE, BUT I HAVE BEEN TOLD BY FCA THAT THE MECHANIC AT THE DEALERSHIP KNOWS MORE THAN I DO EVEN THOUGH THEY COULDN'T SEE THE OBVIOUSLY CORRODED PARTS. I IMAGINE THAT IT WILL COST ANOTHER COUPLE OF HUNDRED DOLLARS TO REPLACE THE ADDITIONAL PARTS NEEDED TO FIX THE REAR CROSSMEMBER WARRANTY. WHILE I AM GRATEFUL THAT FCA HAS ISSUED AN EXTENDED WARRANTY. THE WARRANTY IS NOT INCLUSIVE OF THE ENTIRE PROBLEM AND THE PARTS ARE NOT BEING REPAIRED I AM BEING TOLD UNTIL THEY HAVE HOLES CORRODED THROUGH THEM. THIS DOES NOT MAKE SENSE TO ME AS I FEEL HUMAN SAFETY SHOULD BE PRIORITY! THIS DOES NOT APPEAR TO BE THE CASE. MY OTHER CONCERN IS THAT THERE IS ASO A WARRANTY ON THIS VEHICLE REGARDING THE AIRBAG AND SEATBELT WHICH WAS ISSUED SEVERAL MONTHS AGO WITH NO REPAIR.