NHTSA Complaint #10960158 — 2011 BMW X5

WHEN DRIVING DOWN THE ROAD, I HEARD A LOUD FAN NOISE COMING FROM THE ENGINE. I DID A QUICK SYSTEMS CHECK TO SEE IF ALL SYSTEMS WERE OK- THEY WERE. ABOUT 1/10 OF A MILE LATER, MY CAR INDICATED THAT IT WAS OVERHEATING AND THAT I HAD REDUCED POWER. I COULDN'T DRIVE OVER 35 MILES PER HOUR. WITHIN THE NEXT 45 SECONDS, AS I'M GETTING ONTO AN INTERSTATE, MY ENGINE SHUTS OFF COMPLETELY AND I LOSE ALL POWER. I NEVER HAD ANY WARNING AND THERE IS NO WAY TO TELL ENGINE TEMPERATURE ON THIS CAR. AFTER HAVING MY VEHICLE TOWED AND DIAGNOSED BY A CERTIFIED DEALER, I WAS TOLD THAT THE THERMOSTAT, WATER PUMP AND EXPANSION TANK ALL NEEDED TO BE REPLACED. I WAS INFORMED THAT ONE OF THESE ITEMS FAILED AND CAUSED THE OTHER TWO TO BREAK WITH EXTENDED USE. THIS COST ME $1990. THERE WAS NO WAY I COULD HAVE PREVENTED THIS FROM HAPPENING. I'VE ALWAYS HAD MY CAR SERVICED AT THE RECOMMENDED INTERVALS.