NHTSA Complaint #10960100 — 2006 NISSAN ALTIMA

MY 2009 NISSAN ALTIMA'S ELECTRONIC STEERING COLUMN LOCK MALFUNCTIONED AND MY GIRLFRIEND AND I WERE STRANDED IN THE MIDDLE OF A SNOW STORM. WE HAD TO CALL TRIPLE A TO HAVE THE CAR TOWED AFTER WAITING FOR 2 HOURS IN BELOW FREEZING TEMPERATURES. THERE WAS NO INDICATION THAT THIS WOULD HAPPEN IN THE YEARS LEADING UP TO WHEN IT OCCURRED. THE CAR WAS STATIONARY WHEN THIS HAPPENED. WE THEN PAID $1191.50 TO HAVE THIS FIXED AND ENDED UP MISSING A DAY OF WORK. IN FURTHER READING, I FOUND OUT THAT THIS IS A COMMON PROBLEM AND THAT THERE WAS A PERIOD OF TIME WHERE OWNERS COULD HAVE THIS FIXED. NEITHER THE DEALER THAT I BOUGHT THE CAR FROM OR THE DEALER THAT SERVICES THE CAR INFORMED ME OF THIS ISSUE.