NHTSA Complaint #10959866 — 2011 SUBARU FORESTER

MY WIFE AND I CURRENTLY OWN A 2011 SUBARU FORESTER WE PURCHASED NEW FROM HATFIELD SUBARU IN COLUMBUS, OHIO. WE HAVE ALWAYS HAD IT SERVICED AT BYERS DUBLIN SUBARU IN COLUMBUS OHIO. AT THE 25,000 MILE MARK BOTH HEAD GASKETS WERE LEAKING SO THE MECHANICS AT BYERS PULLED THE MOTOR AND REPLACED THEM. JUST RECENTLY AT THE 33,000 MILE MARK I BROUGHT IN MY VEHICLE TO BYERS FOR MY 30,000 MAINTENANCE CHECK ALSO COMPLAINING OF A STRANGE NOISE. THEY INFORMED ME THE HEAD GASKET WAS LEAKING AGAIN AND THE NOISE WE HEARD WAS THE TRANSMISSION RUNNING LOW ON FLUID. THEY AGAIN PULLED THE MOTOR AND MADE REPAIRS, HOWEVER, WHEN PLACING THE MOTOR BACK IN THE CAR A STRANGE NOISE DEVELOPED IN THE ENGINE, THEY AGAIN PULLED THE MOTOR ADJUSTING THE TENSIONING ON THE TIMING CHAIN YET THE NOISE WAS STILL PRESENT. THEY THEN CONTACTED SUBARU TECHNICAL SUPPORT ASKING FOR ASSISTANCE. THEY ARE CURRENTLY PULLING THE MOTOR FOR THE FOURTH TIME WITH THE INTENTION ON REPLACING THE CYLINDER HEADS AND CAM SHAFT. UP UNTIL NOW I HAVE BEEN IN CONTACT WITH BOTH DEALERSHIPS EXPRESSING MY CONCERNS. I HAVE ALSO SPOKEN WITH CUSTOMER SERVICE, A SUPERVISOR, AND A MANAGER AT SUBARU OF AMERICA. THE MANAGER AT SUBARU HEADQUARTERS SAID THEY COULD ONLY OFFER ME 2500.00 TOWARDS THE PURCHASE OF A NEW VEHICLE THE MANAGER AT HATFIELD WHERE I PURCHASED MY VEHICLE FROM PASSED ME OFF TO A SALES ASSOCIATE WHO ONLY WANTED TO SELL ME A NEW SUBARU AT FULL PRICE TO MEET HIS END OF THE MONTH FEBRUARY SALES QUOTA. THE MANAGER AT BYERS WHERE MY CAR IS BEING SERVICED HAS BEEN LESS THEN FORTH COMING AS TO THE TRUE STATUS OF MY VEHICLE AND I HAVE NOT HEARD FROM HIM AS TO THE STATUS OF MY VEHICLE AS PROMISED IN THE LAST FOUR BUSINESS DAYS. WHAT CONCERNS ME THE MOST IS MY WIFE AND I NOW OWN A SUBARU WITH A LONG LIST OF ENGINE PROBLEMS SO EARLY IN ITS LIFE AND A TRANSMISSION WHICH HAS BEEN EX