NHTSA Complaint #10959805 — 2011 FORD FUSION

THIS IS A COMPLAINT WITH FORD'S RECALL 15S18. THE RECALL WAS PERFORMED ON MY CAR (ONLY SOFTWARE UPDATE). WHEN THE RECALL WAS PERFORMED THERE WAS NO DIAGNOSTIC TROUBLE CODES FOUND IN THE POWER STEERING CONTROL MODULE. SINCE THIS RECALL WAS PERFORMED I HAVE EXPERIENCED LOSS OF STEERING. THE STEERING LOCKS UP AND I HAVE ONLY MANUAL STEERING WHILE DRIVING. CAR WAS IN FOR SERVICE AND WAS TOLD THE STEERING GEAR NEEDS TO BE REPLACED. I WAS TOLD THIS IS MY RESPONSIBILITY AT A COST OF AROUND $2000.00. THE RECALL CLEARLY STATES THE STEERING GEAR WOULD BE REPLACED UNDER THIS RECALL. I CONTACTED FORD ABOUT THIS AND I WAS TOLD THE RECALL HAS BEEN PERFORMED AND THE REPLACEMENT OF THE STEERING GEAR WAS MY RESPONSIBILITY. THIS CAR IS UNSAFE TO DRIVE AND A RECALL WAS MANDATED BY THE NHTSA, AND FORD WILL NOT RESOLVE THIS RECALL. I WAS TOLD WITH THE AMOUNT OF MILES ON THE CAR THE RECALL DOESN'T APPLY ANYMORE. THIS SHOULD BE FORD'S RESPONSIBILITY TO REPLACE THE STEERING GEAR IF THEIR IS A KNOW DEFECT IN THE PART. IT SHOULD NOT MATTER THE AMOUNT OF MILES ON THE CAR. IF THERE IS A DEFECT IN THE PART IT SHOULD BE REPLACED UNDER THIS RECALL THE CONSUMER SHOULD NOT BE RESPONSIBLE TO REPAIR THE CAR DUE TO THE KNOW ISSUES REGARDLESS OF THE MILES ON THE CAR.