NHTSA Complaint #10959699 — 2008 CHEVROLET HHR

I AM UNABLE TO GET GM OR MY LOCAL CHEVY DEALERSHIP TO COMPLETE THE TWO OUTSTANDING SAFETY RECALLS IN A TIMELY MANOR. I'VE BEEN EXTREMELY PATIENT BUT THEY REFUSE TO ACCOMMODATE MY SIMPLE NEEDS. I'VE BEEN WORKING WITH CHEVY OF SOUTH ANCHORAGE (DEALERSHIP) SINCE 4/8/2015 ATTEMPTING TO SCHEDULE THE WORK FOR THE WEEKEND OR GET A LOANER CAR. THEY WERE UNABLE TO ACCOMMODATE MY NEEDS (A CAR WHILE MINE IS BEING REPAIRED OR A LOANER CAR). I CONTACTED CHEVROLET CUSTOMER ASSISTANCE CENTER ON 12/1/2016 AFTER REPEATEDLY BEING IGNORED OR LIED TO BY THE DEALERSHIP. FOR THE PAST THREE MONTH I'VE BEEN GETTING ABSOLUTELY NO HELP FROM CHEVROLET IN GETTING A APPOINTMENT FOR THE WEEKEND OR A LOANER CAR. I FEEL VERY UNSAFE DRIVING THE CAR BUT HAVE NO ALTERNATIVE. THIS HAS CONTINUED TO CAUSE ME SERIOUS EMOTIONAL DISTRESS. I HAVE 57 EMAILS BETWEEN MYSELF AND CHEVROLET CUSTOMER ASSISTANCE CENTER OR THE DEALERSHIP ATTEMPTING TO GET THIS RESOLVED ON TOP OF THE COUNTLESS PHONE CALLS, VOICEMAILS, AND NUMEROUS VISITS TO THE DEALERSHIP.