NHTSA Complaint #10959185 — 1990 FORD BRONCO

THE SEAT PAN UNDER THE SEAT TRACKS HAS CRACKED IN MY 1990 BRONCO WITH CAPTAIN CHAIRS. THE VEHICLE WAS IN MOTION WHEN THIS HAPPENED ON A PUBLIC PAVED STREET, AND COMING TO A NORMAL STOP. BACK IN OCTOBER 1990, I RECEIVED SAFETY PROGRAM NUMBER (B(93) ABOUT THIS POTENTIAL PROBLEM. I IMMEDIATELY BROUGHT THE VEHICLE TO THE DEALERSHIP OF PURCHASE, JOHN FOSTER FORD, UPON RECEIPT OF THE NOTIFICATION. I DO NOT LET ANY SAFETY ISSUES GO. THEY LOOKED AT THE VEHICLE AND DID NOT MAKE THE REPAIR. BECAUSE THE VEHICLE IS SO KINDLY DRIVEN IT HAS TAKEN MANY YEARS FOR THE FLAW IN THE FORD SEAT PAN DESIGN TO DEVELOP. I SPOKE WITH FORD AT THE CUSTOMER SERVICE 800 NUMBER AGAIN TODAY AND HAVE BEEN IN TOUCH WITH THE REGIONAL SERVICE MANAGER AND THEY REFUSE TO PERFORM THE REPAIR OR ACKNOWLEDGE THAT THE VEHICLE WAS INVOLVED IN THE SAFETY PROGRAM. I STILL HAVE THE LETTER AND ORIGINAL ENVELOPE FOR WHICH IT CAME. THERE SHOULD BE A RECORD OF THE INITIAL INSPECTION CHARGE DONE BY THE DEALERSHIP IN SOME COMPUTER RECORD WHEN THEY TURNED IN THEIR INSPECTION CLAIM, BUT THEY DO NOT OR AT LEAST WILL NOT ADMIT TO IT. THERE APPEARS TO BE A COMPUTER ISSUE WITH MY VIN, BECAUSE OBVIOUSLY THE REPAIR WAS NOT PERFORMED AND I HAVE DEMONSTRATED WITH THE SECOND SAFETY NOTICE ON THE IGNITION SWITCH (FSA 95S28) THAT I IMMEDIATELY BROUGHT THE VEHICLE INTO THE DEALERSHIP FOR REPAIR AT WHICH TIME THEY ALSO DID NOT MAKE THE SEAT PAN REPAIR ON NOVEMBER 22, 1996. I HAVE COPIES OF THAT NOTICE AND THE BENSON FORD DEALERSHIP (SAME DEALERSHIP LOCATION, DIFFERENT OWNER) INVOICE TO PROVE I AM DILIGENT ABOUT SUCH MATTERS. ALL I AM LOOKING FOR IS TO FORD TO RECOGNIZE THAT THIS DESIGN FLAW WAS RELEVANT TO MY VEHICLE AND MAKE THE REPAIR, ESPECIALLY SINE NOW THE SEAT PAN HAS ABOUT AN 8 INCH CRACK.