NHTSA Complaint #10958587 — 2014 HYUNDAI SANTA FE

WHEN DRIVING, THE WHEEL STICKS INTO WHAT IT THINKS IS CENTER .WE MUST USE TWO HANDS TO DRIVE THE CAR AT ALL TIMES AND CLUTCHING THE STEERING WHEEL IS A MUST. WHEN THE WHEEL IS IN THE CENTER POSITION YOU HAVE TO LIGHTLY JERK BACK AND FORTH TO KEEP IT STRAIGHT, EVEN WHEN CHANGING LANES ON THE INTERSTATE. THE VEHICLE DRIVES A LOT LIKE A SUV WITH A REALLY BAD ALIGNMENT, HOWEVER IT DOESN'T NEED ONE ACCORDING TO CARMAX. WE ARE NEWLY WRAPPED IN A 30,000.00 CAR LOAN FINANCED BY CAPITAL ONE AND WE ARE GETTING MORE FEARFUL OF THIS VEHICLE THE MORE WE DRIVE IT. WE DON'T HAVE AS MUCH OF A PROBLEM WITHIN THE CITY LIMITS AT 30 OR BELOW IN SPEED, HOWEVER ANYTHING ABOVE THAT IS GOING TO FEEL VERY NOTICEABLE. I HAVE 29,000 MILES ON THE VEHICLE AND HAVE HAD THE VEHICLE SINCE 2/23/2017. THE VEHICLE WAS PURCHASED FROM CARMAX, A REPUTABLE COMPANY IN BIRMINGHAM, ALABAMA. THE CAR IS BEING FINANCED THROUGH CAPITAL ONE CREDIT. THE 2014 SANTA FE IS WHITE, GLS, 3RD ROW, DRIVE ASSIST. WE SUSPECT THAT WHILE THE CAR HAS DRIVE ASSIST ABILITY (ESPECIALLY IN TURNS) THAT THE VEHICLE ISN'T AWARE WE AREN'T TURNING AS WE PULL THE STEERING WHEEL TO KEEP IT CENTERED IN THE LANE. THUS WE ARE PUSHING THE WHEEL LEFT TO RIGHT TO BALANCE OUT THE WHEEL TO KEEP THE VEHICLE STRAIGHT CONSTANTLY. EXAMPLE: DRIVING ON INTERSTATE 20 HEADING TO THE DOCTORS OFFICE AT UAB KIRKLIN CLINIC AT 8:00 RUSH HOUR TRAFFIC. TRYING TO MAINTAIN THE CENTER POSITION OF THE WHEEL WHILE PULLING THE WHEEL LEFT TO RIGHT TO KEEP IT STRAIGHT. THE WHEEL SEEMS TO PULL TO ONE SIDE OR THE OTHER AND WHILE CHECKING MIRRORS AND FOR OTHER CARS BEFORE GETTING OVER IN ANOTHER LANE, I COULD BE IN ANOTHER LANE WITHOUT EVEN REALIZING IT. I AM AFRAID A POLICEMAN WILL SEE ME AND THINK I AM A DRUNK DRIVER. I HAVE DRIVEN OFF ONTO THE SHOULDER OF THE ROAD A FEW TIMES BY ACCIDENT AFTER LOOKING FOR A SECOND TO CHECK MY SPEED OR CHECK MY GAS GAUGE.