NHTSA Complaint #10958561 — 2015 KIA SEDONA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10958561
Vehicle	2015 KIA SEDONA
Component	ELECTRICAL SYSTEM
Date of Incident	January 25, 2017
Date Filed	March 3, 2017
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE UVO SYSTEM INTERMITTENTLY MALFUNCTIONS. WHEN IT DOES, THE PHONE RINGER VOLUME IS EXTREMELY LOUD. AS A RESULT , AN INCOMING PHONE CALL STARTLES AND TEMPORARILY DISTRACTS THE DRIVER. AFTER REPEATED ATTEMPTS TO RESET THE VOLUME TO A VERY LOW LEVEL, IT CONTINUES TO HAPPEN. AS IT HAPPENS RANDOMLY, THE DEALER HAS NOT BEEN ABLE TO REPRODUCE IT. AS A RESULT, THEY HAVE REFUSED TO REPROGRAM THE SYSTEM. HOWEVER, THERE IS A SERVICE ACTION/TSB 222 WHICH ADDRESSES THIS, BUT "IF THEY CAN NOT REPRODUCE THE SYMPTOM, THEY WILL NOT REPROGRAM THE SYSTEM." I HAVE BEEN TOLD THIS SAME STORY AT THE DEALERSHIP AND FROM THE CORPORATE HEADQUARTERS. IT HAS HAPPENED MULTIPLE TIME SINCE I HAVE OWNED THE VEHICLE. THERE ARE NOT ANY UPGRADES AVAILABLE FOR THE CONSUMER TO UPLOAD, NOR IS IT POSSIBLE WITHOUT SPECIALIZED EQUIPMENT. THANK YOU

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