NHTSA Complaint #10958249 — 2009 TOYOTA TACOMA

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). SAFETY RECALL [XXX]- REAR LEAF SPRINGS. CUSTOMER: [XXX] TOOK CAR TO TOYOTA RICHARDSON IN RICHARDSON TX FOR BRAKE AND RECALL REPAIR IN JUNE 2016. THEY GLADLY FIXED THE BREAKS FOR $600 BUCKS, BUT HAD TO ORDER PARTS FOR THE RECALL AND CALL ME WHEN READY. LEFT A BAD REVIEW ON THEIR REQUESTED CUSTOMER SURVEY BECAUSE IT FELT LIKE A "BAIT AND SWITCH" . WAS CALLED BY SVC DEPT MANAGER. HE ASSURED ME THAT THEY WOULD ORDER THE PARTS AND CALL ME. I NEVER GOT THE CALL. I CALLED THEM ON MARCH 2, 2017 TO FIND THE STATUS OF PARTS, AND NO PARTS WERE ORDERED. NO GUARANTEE THAT THEY WILL HONOR THE SAFETY RECALL. I HAVE ATTACHED A COPY OF THE 1ST PAGE OF THE INVOICE DOCUMENTING THAT THE TRUCK WAS DELIVERED FOR THE REPAIRS THAT I HAVE MENTIONED ABOVE. *DL