NHTSA Complaint #10957908 — 2005 HONDA PILOT

BRAKES ENGAGED ON THEIR OWN WHILE DRIVING DOWN THE ROAD. HUGE SAFETY ISSUE AND VEHICLE CONTROL WAS LOST AND VEHICLE SLID AND SKIDDED INTO OPPOSITE LANE OF TRAFFIC. WARNING LIGHTS VSA CAME ON AND VEHICLE DROVE LIKE THE EMERGENCY BRAKE WAS ENGAGED. CLEARED AFTER ENGINE TURNED OFF, THEN HAPPENED THE SECOND TIME WHEN GETTING ON INTERSTATE IN RUSH HOUR TRAFFIC. CAR BEHIND ME HAD TO TURN TOWARDS DITCH TO AVOID COLLISION AS I HAD NO CONTROL OVER MY VEHICLE. DROVE TO NEAREST DEALER AND THEY IMMEDIATELY SAW THE VSA LIGHT AND WARNING SYMBOL AND SAID IT WAS RELATED TO RECALL. LATER CHANGED THEIR MINDS AND SAID YAW RATE SENSOR NEEDS REPLACED AT A TOTAL COST OF $1150. ENCOURAGED ME TO WRITE TO HONDA FOR SOME RELIEF IN COSTS HOWEVER THAT COMPLAINT FELL ON DEAF EARS. I HAVE OWNED 5 HONDA'S AND CURRENTLY OWN 3 . THEY CLAIM IF THEY ARE NOT PURCHASED NEW NO CUSTOMER HAS ANY LOYALTY BASED ON THEIR CRITERIA. SERIOUSLY....HOW DO THEY THINK THE HONDA RESALE VALUE IS ESTABLISHED AND IS SO GOOD !!!! VERY DISAPPOINTMENT IN THE RUDE WOMAN NAME CAROLINE REGIONAL CUSTOMER SERVICE REP IN OUR AREA. SHE CLAIMED ALL CAR PROBLEMS ARE LIFE THREATENING. MAYBE CONSIDER TOYOTA NEXT TIME.