NHTSA Complaint #10957865 — 2012 FORD FOCUS

RECALL--TRANSMISSION CLUTCH SHUDDER/TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION---FIELD SERVICE ACTION NUMBER = 14M01 I TOOK MY VEHICLE TO HOMER SKELTON FORD IN OLIVE BRANCH, MS ON 2/27/17 FOR A TRANSMISSION CONTROL MODULE RECALL. THIS RECALL GOES UP TO 150,000 MILES WHICH MY CAR HAS 135,000 MILES SO IT WAS STILL IN EFFECT. THE SERVICE GUY TOLD ME THAT THERE WAS ANOTHER RECALL REGARDING THE TRANSMISSION (I LISTED IT AT THE TOP OF PAGE) THAT IT EXPIRED AT 100,000 MILES. WELL MY CAR HAD 98,329 MILES WHEN I BOUGHT IT AT CITY AUTO IN MEMPHIS, TN. I HAD NO WAY OF KNOWING ABOUT THE RECALL AND I DIDN'T RECEIVE A RECALL LETTER---THE LADY AT FORD CUSTOMER SERVICE CHECKED THIS OUT AND TOLD ME THAT "NO" I WASN'T IN THEIR SYSTEM FOR THIS RECALL LETTER. SO NOW THE DEALERSHIP IS WANTING ME TO PAY $2033 FOR REPAIRS DUE TO THE 1ST RECALL. THE FORD CUSTOMER SERVICE (2 OF THEM) TOLD ME TO CALL THE SERVICE MANAGER AND SEE IF HE HAS ANY RESOURCES. I CALLED HIM TWICE YESTERDAY...NO ANSWER EITHER TIME. SO WHEN THE SERVICE TECHNICIAN CALLED ME AND TOLD ME MY CAR WAS READY, HE TOLD ME THAT HE HAD TO PULL THE SERVICE MANAGER OUT OF A MEETING TO DESCRIBE MY DILEMMA, WHICH WAS TO NO AVAIL. THEY SAID THAT I WAS RESPONSIBLE FOR THE WHOLE PAYMENT.