NHTSA Complaint #10957079 — 2010 CHEVROLET IMPALA

MY IMPALA HEATING AND AIR CONDITION UNIT DOES NOT WORK PROPERLY AND MAKES CLICKING NOISE WHEN I DO THE FOLLOWING: GET IN THE CAR, START THE CAR, TOUCH THE HEATING AND AC KNOBS. I WAS ADVISED BY THE MECHANIC THAT THEY CAN'T TELL ME WHAT IT WOULD COST BUT THIS IS A DEFECT IN THE IMPALA. SAID THAT THE CLICKING IS BECAUSE IT'S TRYING TO CATCH BACK TO WHAT EVER IS DISPLACED AND KEEPS TRYING. I'VE TIME THIS CLICKING AND IT GOES ON FOR A WHOLE MINUTE. I HAVE A DUAL SYSTEM AND IT APPEARS THE PASSENGER SAID HEATS WHEN IT WANTS TO,..THIS HAD BEEN GOING ON IN MY CAR FOR THE LAST 8 MONTHS AND I WOULD LIKE TO KNOW WHY THE COMPANY HAVE NOT TAKEN RESPONSIBILITY FOR THIS DEFECT. I WOULD LIKE FOR THE COMPANY TO TAKE RESPONSIBILITY AND RECALL AND HELP THE OWNERS OF THE AWFUL SOUND AND EMBARRASSING WHEN OTHERS GET IN YOUR CAR AND HEAR THE MADNESS THAT YOU HAVE TO TRY AND EXPLAIN. I DON'T THINK THIS HELP PEOPLE WANTING TO BUY THE CAR. THANKS