NHTSA Complaint #10957068 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10957068
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	February 25, 2017
Date Filed	February 26, 2017
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

POWER STEERING CONTROL MODULE IS FAILING INTERMITTENTLY IN COLD TEMPERATURES. SO FAR, THE FAILURES HAVE ALL BEEN ON STARTUP, BUT IT IS GETTING PROGRESSIVELY WORSE. THE MODULE HAS FAILED 8 TIMES NOW, RENDERING THE POWER STEERING NON-FUNCTIONAL. THE RAM DEALERSHIP HAS VERIFIED THE COMPUTER SYSTEM CODE INDICATING THE FAILURE. THE TRUCK HAS 32,000 MILES AND RAM IS REFUSING TO REPLACE IT UNDER WARRANTY. THEY INSIST THAT IT MUST FAIL COMPLETELY BEFORE THEY WILL REPLACE IT. THIS IS CLEARLY A DEFECTIVE PART, AND IT IS CLEARLY A SAFETY ISSUE. RAM CUSTOMER SERVICE HAS ACKNOWLEDGED THAT IT IS A SAFETY ISSUE AND THAT THEY ARE POTENTIALLY ENDANGERING LIVES, AND YET THEY REFUSE TO DO THE WARRANTY WORK. I SEE OTHER REPORTS HERE OF THESE UNITS FAILING WHILE THE VEHICLE IS IN MOTION, CAUSING A CRASH. FOR RAM TO INSIST THAT IT FAILS COMPLETELY MEANS THEY ARE RISKING A CRASH TO SAVE A FEW DOLLARS ON WARRANTY WORK. I DON'T KNOW HOW THAT CAN EVEN BE LEGAL.

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