NHTSA Complaint #10956841 — 2012 BMW 335XI

TAKADA RECALL WE RECEIVED A RECALL NOTICE IN MARCH 2016 (BMW RECALL CAMPAIGN NO. 16V-071) REGARDING THE "DRIVER'S FRONT AIR BAG MODULE". WE HAVE SPOKEN AND EMAILED OUR LOCAL BMW SERVICE CENTER ABOUT HAVING THIS PART REPLACED AND HAVE BEEN TOLD REPEATEDLY THAT THEY DO NOT HAVE THE PART. WE CONTACTED A CUSTOMER SERVICE REPRESENTATIVE FROM BMW AND WERE TOLD THAT THE PART WOULD NOT BE AVAILABLE UNTIL JUNE 2017 AT THE EARLIEST. WHEN I SAID THAT I THOUGHT THAT THIS WAS AN UNREASONABLY LONG TIME TO REPLACE A PART THAT, IF IT RUPTURED, COULD CAUSE SERIOUS INJURY OR DEATH TO THE DRIVER AND/OR PASSENGERS, THE BMW CUSTOMER SERVICE REPRESENTATIVE TOLD US THAT THEY RECEIVED THEIR TIME SCHEDULES FROM THE NHTSA. IT APPEARS AS IF EACH LEVEL OF THE CHAIN FOR SOLVING THIS PROBLEM IS MORE INTERESTED IN FINGER POINTING THAN SOLVING A POTENTIALLY LIFE-THREATENING PROBLEM. IT WOULD BE NICE IF THE NHTSA WOULD USE THEIR AUTHORITY TO "ENCOURAGE" A SPEEDIER RESOLUTION TO THIS ISSUE.