NHTSA Complaint #10954405 — 2012 ACURA MDX POWER TRAIN

Complaint Details

ODI Number	10954405
Vehicle	2012 ACURA MDX
Component	POWER TRAIN
Date of Incident	July 30, 2016
Date Filed	February 14, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

VEHICLE HAS BEEN LUNGING AT STEADY RPM OF 1.6. WHEN TAKEN TO DEALERSHIP THEY SAID THERE WAS A SERVICE BULLETIN INDICATING EARLY DEGRADATION OF TRANSMISSION FLUID CAUSED BY SOFTWARE ISSUE WAS CAUSING THE ISSUE. WOULD NOT COVER THE REPAIRS UNDER WARRANTY. TSA 16-044 ISSUED IN NOVEMBER OF 2016. CAR WAS UNDER WARRANTY WHEN ACURA BECAME AWARE OF ISSUE AND DID NOT NOTIFY CONSUMERS OF ISSUE. HAVE SPENT NUMEROUS PHONE CALLS WITH ACURA AND THE DEALERSHIP AND THEY CANNOT PROVIDE A DATE WHEN SOFTWARE UPDATE WILL BE AVAILABLE TO FIX THE ISSUE. TEMPORARY SOLUTION WAS TO CHANGE TRANSMISSION FLUID, WHICH I HAD TO PAY FOR. ACURA CANNOT TELL ME OF PERMANENT DAMAGE TO TRANSMISSION DUE TO KNOWN ISSUE WITH SOFTWARE CAUSING EARLY DECAY OF TRANSMISSION FLUID.

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