NHTSA Complaint #10954313 — 2004 BMW 525I

SEATS issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10954313
Vehicle	2004 BMW 525I
Component	SEATS
Date of Incident	January 23, 2017
Date Filed	February 13, 2017
Mileage	118,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

LITERALLY A COUPLE WEEKS AGO MY DRIVERS SIDE SEAT CAUGHT ON FIRE BURNING A VERY DEEP HOLE THROUGH TO THE FRONT OF THE SEAT AND BURNING A HOLE IN MY JACKED THEN BURNING MY SKIN. IMMEDIATELY I NOTIFIED BMW WHO WAS EXTREMELY ACCOMMODATING EVEN HELPING ME SCHEDULE A REPAIR APPOINTMENT.. THEN THE DEALERSHIP CLOSEST TO ME CALLED ME AND TOLD ME THEY DIDN'T DO RECALLS AND THEY COULDN'T ASSIST ME. AFTER BMW NORTH AMERICA AUTHORIZED THIS. I HAD AN EXTRA VEHICLE UNTIL LAST WEEK WHEN MY DAUGHTER BROUGHT OUR BMW X3 TO COLLEGE WITH HER. THEY HIGHLY SUGGESTED WE NOT USE THE VEHICLE UNTIL ITS REPAIRED THE SEAT HEATER KEEPS INTERMITTENTLY GOING OFF AND WON'T TURN OFF AND THEN IT STARTS BURNING . I'VE BEEN AFRAID OF DRIVING IT BECAUSE OF THE FRIGHTENING BURNING SMELL. I WOULDN'T BE WRITING U IF I WASN'T BETWEEN A ROCK AND A HARD PLACE BY BMW . NOW I'M WITHOUT TRANSPO AND I HAVE A CHILD WITH EPILEPSY WHO I NEED ADEQUATE RELIABLE TRANSPORTATION FOR. IT DIFFICULT BEING TOLD YES BY BMW NORTH AMERICA THEN THE DEALER WON'T ACCOMMODATE YOU UNLESS YOU CONSIDER REPLACING YOUR VEHICLE WITH A NEW BMW! I AM VERY UPSET AND DISAPPOINTED WITH W

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