NHTSA Complaint #10953809 — 2010 HONDA CR-V

I HAD TAKEN MY CAR TO MY LOCAL HONDA DEALERSHIP IN 2015 TO CHECK FOR OIL LEAK SINCE THE OIL LIGHT WOULD COME ON BETWEEN OIL CHANGES. THEY DID NOT FIND ANY LEAKS AND SAID THE CAR WAS WORKING AS NORMAL. I EXPERIENCED THE PROBLEM AGAIN IN 2016 2 MONTHS AFTER AN OIL CHANGE THE LIGHT CAME ON AGAIN. I GOGGLED IT AND FOUND THAT MY CAR WAS SUBJECT TO AN EXTENDED WARRANTY FOR THE ISSUE UNTIL 8 YEARS OR 125K MILES. I CONTACTED MY NEW DEALERSHIP AND TOOK MY CAR IN. MY ADVISOR STATED THAT AN OIL CONSUMPTION TEST WOULD NEED TO BE DONE WHICH CONSISTED OF AND OIL CHANGE AND BRINGING IT BACK IN 1000 MILES LATER TO SEE MORE THAN 1 QUART OF OIL HAD BEEN BURNED. SINCE I WOULD BE OVER THE EXTENDED WARRANTY PERIOD AT THE END OF THE TEST I CONTACTED HONDA DIRECTLY TO MAKE SURE IT WOULD BE COVERED. I SPOKE WITH REBECCA WHO ASSURED ME THAT SINCE I HAD STARTED THE TEST BEFORE THE WARRANTY PERIOD WAS OVER I WOULD BE FULLY COVERED. I TOOK THE CAR BACK AT 1000 MILES AND THAT SAID THERE WAS NO ISSUE. IN JAN 2017 MY OIL LIGHT CAME ON AGAIN. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY DISCOVERED IT WAS BURNING MORE OIL THAN 1 QUART PER 1000 MILES. MY CAR NOW HAD 127653 MILES. HONDA IS NOW REFUSING TO FIX THE ISSUE UNDER THE EXTENDED WARRANTY. I SPOKE WITH THE REPRESENTATIVE FROM AMERICAN HONDA CORP AND SHE STATED THAT EVEN THOUGH I WAS TOLD IT WOULD BE COVERED SINCE THE PROCESS WAS STARTED BEFORE THE EXTENDED WARRANTY EXPIRED THAT INFORMATION WAS NOT CORRECT AND SHE WOULD GIVE A COACHING TO THE REPRESENTATIVE THAT NOTED MY FILE.