NHTSA Complaint #10953674 — 2005 BUICK LESABRE

MY HEADLIGHTS WOULD NOT COME ON OR WOULD GO OFF INTERMITTENTLY WHILE DRIVING . I HAD TO DRIVE WITH THE HIGH BEAMS ON. A PRELIMINARY RECALL NOTICE CAME TO ME TELLING ME TO DRIVE WITH THE HIGH BEAMS ON, UNTIL THEY FIGURED OUT THE ISSUE. AFTER ABOUT 6 TO 9 MONTHS THEY ISSUED A RECALL. THEY INDICATED IT WAS A "MODULE", I TOOK THE CAR IN TO HAVE THE MODULE REPLACED. IT DID NOT FIX THE PROBLEM. I TOOK IT BACK IN AND TALKED TO THE SERVICE MANAGER. HE INVESTIGATED THE ISSUE AND SAID THAT THE MODULE WAS NOT MAKING CONTACT WITH CONNECTIONS INSIDE THE MODULE / FUSE BOX. HE SAID IT WAS A BOX ISSUE AND WANTED TO CHARGE ME $500 FOR A NEW BOX. PLEASE NOTE, NO DAMAGE OR TAMPERING HAS EVER DONE ON SAID BOX. THIS DID NOT MAKE SENSE TO ME. HE SAID HE WAS SORRY AND TRIED TO GIVE ME A "BREAK" ON THE PRICE. I DID NOT DESIGN THE BOX, I JUST OWN THE CAR WITH THE LIGHTS THAT DO NOT WORK UNLESS YOU PUT ON THE HIGH BEAMS. SEEMS LIKE A SAFETY ISSUE TO ME.