NHTSA Complaint #10950364 — 2016 TOYOTA SIENNA STRUCTURE:BODY

Complaint Details

ODI Number	10950364
Vehicle	2016 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	February 3, 2017
Date Filed	February 8, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

RECEIVED NOTICE IN THE POWER SLIDING DOOR MALFUNCTIONING. TOYOTA HAS FAILED TO PROVIDE A SOLUTION AND REFUSES TO PROVIDE A LOANER CAR. TOYOTA INDICATED THAT ONE SHOULD NOT DRIVE IN THE BACK SEAT BECAUSE THE DOOR COULD POTENTIALLY OPEN. WITH SOMETHING THIS SERIOUS, HOW CAN THEY NOT PROVIDE A LOANER CAR TO THEIR CUSTOMERS UNTIL A RESOLUTION IS FOUND?! THIS IS HIGHLY UNACCEPTABLE AND HORRIBLE CUSTOMER SERVICE FROM TOYOTA.

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