NHTSA Complaint #10950005 — 2008 TOYOTA CAMRY HYBRID

WE WISH TO REGISTER A COMPLAINT ABOUT EXCESSIVE OIL CONSUMPTION IN OUR 2008 TOYOTA CAMRY HYBRID AND WHICH FELL OUTSIDE THE CRITERIA FOR THE APPROPRIATE REMEDY WHICH IS TO REBUILD THE ENGINE ACCORDING TO TOYOTA TSB 0094-11 "2AZ-FE ENGINE OIL CONSUMPTION". IN THE TSB, IT IS NOTED 'SOME 2006 ' 2011 MODEL YEAR VEHICLES EQUIPPED WITH THE 2AZ-FE ENGINE MAY EXHIBIT ENGINE OIL CONSUMPTION. THE PISTON ASSEMBLY HAS BEEN CHANGED TO MINIMIZE OIL CONSUMPTION.' WE HAD OUR 2008 TOYOTA CAMRY HYBRID TESTED FEBRUARY 2015, WHICH WAS WITHIN THE EXTENDED WARRANTY PERIOD OF 10 YEARS OR 150,000 MILES. ACCORDING TO THE DEALER (TRI COUNTY TOYOTA, LIMERICK PA), OUR CAR DID NOT MEET THE CRITERIA FOR AN ENGINE REBUILD WHICH IS 'CONSUMPTION OF MORE THAN A QUART OF OIL OVER 1200 MILES.' ACCORDING TO THIS CRITERION, AN ENGINE WHICH WAS BURNING 3 QUARTS OF OIL BETWEEN OIL CHANGES (5,000 MILES) COULD MATHEMATICALLY FAIL THIS TEST BUT IS CLEARLY DEFECTIVE. THAT IS THE SITUATION WE NOW FIND OURSELVES IN. OUR CAR HAS BEEN SERVICED ACCORDING TO THE MANUFACTURER'S RECOMMENDATIONS FOR ITS ENTIRE LIFE BUT HAS NOW USED 3 QUARTS OF OIL BETWEEN OIL CHANGES (5,000 MILES). IT IS NOT LEAKING THROUGH SEALS TO THE EXTERIOR, AND IS THEREFORE BURNING EXCESSIVE OIL, INDICATIVE OF THE FUNDAMENTAL PROBLEM WHICH IS THE SUBJECT OF THE ABOVE-MENTIONED TSM. WE THEREFORE REQUEST THAT TOYOTA REBUILD THE ENGINE OF OUR CAR, FREE OF CHARGE, WITH THE MODIFIED PISTON ASSEMBLY TO RECTIFY THE SITUATION.