NHTSA Complaint #10949129 — 2010 VOLKSWAGEN CC

I PURCHASED THIS VEHICLE AS A CERTIFIED PRE-OWNED IN 4/2013 AT WHICH TIME IT HAD 44423 MILES ON IT. I HAVE HAD ALL REQUIRED MAINTENANCE, RECALLS AND REPAIRS PERFORMED AT THE DEALERSHIP THAT I PURCHASED FROM. NOW AFTER 3.5 YEARS OF OWNING THE VEHICLE AND ONLY PUTTING 31,577 MILES ON IT, THE CAR WOULDN'T ENGAGE WHEN TRYING TO PARK. WHEN PARALLEL PARKING, I PUT THE CAR IN REVERSE AND IT MAKES A NOISE LIKE IT IS TRYING TO GO INTO REVERSE AND IF IT WON'T ENGAGE THE "R" STARTS FLASHING AND THE CHECK ENGINE LIGHT COMES ON. I HAVE TO PLACE THE VEHICLE IN PARK (THE "P" WILL THEN FLASH) AND TURN IT OFF AND TURN IT ON AND THEN IT WILL WORK. USUALLY AFTER DRIVING THE CAR 3 TIMES OR SO THE CHECK ENGINE LIGHT TURNS OFF AND CLEARS, BUT THEN A DAY OR SO LATER THE SAME THING HAPPENS. THIS HAPPENED LEAST 3 TIMES A WEEK. I TOOK IT TO THE DEALERSHIP AND REPAIR PERFORMED TO CORRECT COMPLAINTS WAS (1) REPLACEMENT OF THE DUAL CLUTCH PACK WHICH REQUIRED THE REMOVAL AND RE-INSTALL OF MY TRANSMISSION WHICH COST ME $2,600.00. I BELIEVE THE DSG TRANSMISSION IS FAULTY. NOW AFTER THE CAR HAS BEEN REPAIRED, I AM STILL HAVING PROBLEMS WITH THE TRANSMISSION JERKING WHILE GOING FROM 2ND TO 3RD GEAR WHILE DRIVING ON THE FREEWAY. I HAVE OWNED 3 PREVIOUS VOLKSWAGENS AND CUSTOMER CARE WAS ONE OF THE REASONS THAT BROUGHT ME BACK TO THESE CARS. UNFORTUNATELY, CUSTOMER CARE IS PRETTY MUCH NON-EXISTENT NOW. I AM REALLY DISAPPOINTED. ALSO, I HAVE HAD THE CLOCK SPRING MALFUNCTION 3 TIMES, WHICH IS 1 OF THE 2 RECALLS FOR THIS VEHICLE. THIS ISSUE WITH THE TRANSMISSION NEEDS TO BE INVESTIGATED. *TR