NHTSA Complaint #10949124 — 2012 FORD F-150 ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	10949124
Vehicle	2012 FORD F-150
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 1, 2017
Date Filed	February 2, 2017
Mileage	37,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

RECEIVED A "SERVICE ADVANCE TRAC" WARNING ON THE DASH DISPLAY, FOLLOWED BY ADVANCETRAC WARNING LIGHT ILLUMINATION. TOOK VEHICLE TO DEALER AND WAS TOLD THAT THERE WAS A FAULT WITH THE STEERING GEAR, AND THE ENTIRE STEERING BOX HAD TO BE REPLACED AT A COST OF OVER $1850. THE DEALER SAID IF IT HAD FAILED COMPLETELY, IT WOULD HAVE LIKELY RESULTED IN LOSS OF STEERING. CHECKING ONLINE, IT SEEMS FORD IS RECALLING OLDER VEHICLES FOR THIS PROBLEM, BUT NOT TRUCKS THIS NEW, AND IS INSTEAD MAKING CUSTOMERS PAY FOR WHAT IS CLEARLY A DEFECT.

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