NHTSA Complaint #10948730 — 2004 GMC ENVOY

HELLO, FIRST OFF, THIS IS NOT A VEHICLE ISSUE OR COMPLAINT. THIS IS AN AFTER MARKET COMPONENT ISSUE REGARDING BOSCH EVOLUTION WIPER BLADES. I PURCHASED BOSCH EVOLUTION ALL SEASON WIPERS FOR MY 2004 ENVOY FROM WOOT.COM AND INSTALLED THEM LAST SUMMER. THEY WORKED FINE UNTIL LAST MONTH WHEN WINTER WEATHER HIT HERE IN NEW YORK STATE. IN COLD WINTER CONDITIONS THREE THINGS HAVE OCCURRED: 1.THE WIPER LATCHES ARE LIFTING UP (RELEASING) ALLOWING THE WIPERS TO NO LONGER BE SECURED TO THE WIPER ARM. MY PASSENGER SIDE WIPER HAS ACTUALLY SEPARATED FROM THE WIPER ARM TWICE SO FAR, AND I HAVE HAD TO PULL OVER TO RETRIEVE THE WIPER FROM THE STREET WHILE AVOIDING TRAFFIC. 2.AND, IN COLD WINTER CONDITIONS THE WIPERS BLADES ARE TAKING A 'SET' THUS SCRAPING THE WINDOW LOUDLY IN ONE DIRECTION INSTEAD OF WIPING THE GLASS IN BOTH DIRECTIONS. 3.ALSO, THE COLD WEATHER IS MAKING THE WIPER BLADES FORM INTO A CURVED SHAPE AWAY FROM THE GLASS, INSTEAD OF BEING FLAT ON THE GLASS. THIS PREVENTS THE WIPER BLADE FROM CONTACTING MOST OF THE WINDSHIELD. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE WIPERS ONLY CLEARED THE WINDOW AT THE TOP AND BOTTOM EDGES BECAUSE ONLY THE ENDS OF THE WIPER BLADE WERE MAKING CONTACT WITH THE WINDSHIELD. I BELIEVE THIS IS A MANUFACTURING DEFECT AND MORE IMPORTANTLY A SERIOUS SAFETY ISSUE. I CONTACTED BOSCH AUTOMOTIVE AND THEY REPLIED THEY ONLY HAVE A 30 DAY WARRANTY ON WIPERS AND I SHOULD CONTACT THE SELLER. BECAUSE OF BOSCH'S I DON'T CARE ATTITUDE I AM CONTACTING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) REGARDING THIS SERIOUS SAFETY ISSUE. SORRY TO BOTHER YOU WITH THIS ISSUE AND I LOOK FORWARD TO YOUR RESPONSE. THANK YOU FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR