NHTSA Complaint #10948722 — 2016 GMC YUKON

SAID VEHICLE MAINTAINS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE AND SAFETY AND DOES NOT CONFORM TO APPLICABLE WARRANTY PROVISIONS. THE VEHICLE'S INFOTAINMENT/INTELLILINK SYSTEM BECAME COMPLETELY DYSFUNCTIONAL ON JANUARY 14, 2017, AND SAID CONDITION WAS REPORTED TO GMC'S INFOTAINMENT CUSTOMER SUPPORT VIA TELEPHONE ON THIS DATE (SERVICE REQUEST NUMBER: 8-2666432517). AS GMC'S INFOTAINMENT CUSTOMER SUPPORT REPRESENTATIVE WAS NOT ABLE TO ASSIST WITH THE ISSUE, A SERVICE APPOINTMENT WAS SCHEDULED FOR JANUARY 17, 2017 AT AN AUTHORIZED GMC SERVICE CENTER FOR REPAIR OF THE INTELLILINK SYSTEM ON JANUARY 17, 2017. THE INTELLILINK SYSTEM WAS NOT REPAIRED OR RENDERED FUNCTIONAL BY GMC AND/OR ITS AUTHORIZED DEALER/SERVICE CENTER ON JANUARY 17, 2017. GMC PERSONNEL HAVE STATED THAT THE NECESSARY PART TO REPAIR THE DISABLED INTELLILINK SYSTEM IS ON BACK ORDER AND COULD TAKE UP TO TEN WEEKS TO BE DELIVERED TO THE DEALERSHIP. THE DISABLED INTELLILINK SYSTEM AND THE NON-USABILITY OF ITS INTEGRATED SAFETY FEATURES RENDER THE VEHICLE UNSAFE FOR USE.