NHTSA Complaint #10948597 — 2010 SAAB 9-3

TAKATA RECALL-I RECEIVED A RECALL NOTICE IN MARCH 2016. I HAVE CONTACTED THE SAAB SERVICE CENTER ON FOUR DIFFERENT OCCASIONS TO TRY TO DETERMINE WHEN THE AIR BAG WILL BE REPLACED. I HAVE ALWAYS RECEIVED THE SAME RESPONSE: "WE HAVE NO IDEA WHEN WE WILL BE ABLE TO REPLACE YOUR AIR BAG". I HAVE ALSO BEEN TOLD THAT THEY, THE MANUFACTURER, DO NOT BELIEVE THAT THERE IS A SAFETY ISSUE. PEOPLE HAVE BEEN HURT AND KILLED. THERE IS A SAFETY ISSUE. THEY HAVE TOLD ME THAT OLDER VEHICLES LOCATED IN THE HIGHER HUMIDITY ZONES TAKE PRIORITY. I HAVE EXPLAINED THAT MY CAR IS A 2010 AND IS LOCATED IN ZONE B. I UNDERSTAND THAT THIS IS NOT THE HIGHEST HUMIDITY ZONE BUT IT IS THE SECOND MOST AND IT IS MUCH OLDER THAN MOST CARS THAT ARE RECEIVING REPLACEMENT AIR BAGS. I KNOW 4 PEOPLE WHO HAVE ALREADY HAD THE AIR BAGS IN THEIR VEHICLES REPLACED AND THEY ARE IN THE SAME ZONE AND ARE MUCH NEWER THAN MY VEHICLE. EVEN THOUGH THIS VEHICLE IS IN MY NAME, I PURCHASED IT FOR MY 18 YEAR OLD DAUGHTER AND EVERYDAY SHE IS IN THIS CAR, I HAVE MAJOR ANXIETY ISSUES. THE REASON THAT I AM CONTACTING YOU IS TO DETERMINE WHY THE MANUFACTURER HAS NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THIS FAULTY AIR BAG. I FIND THIS RESPONSE UNACCEPTABLE. I ALSO HAVE A HARD TIME ACCEPTING THE FACT THAT NEWER VEHICLES IN THE SAME AREA HAVE ALREADY HAD THEIR AIR BAGS REPLACED AND I AM STILL WAITING. I CONTACTED A ONE OF YOUR REPRESENTATIVES TODAY ABOUT THIS ISSUE AND THEY ADVISED ME TO SUBMIT A COMPLAINT. I WOULD GREATLY APPRECIATE ANY HELP THAT YOU CAN PROVIDE IN ORDER TO CORRECT THIS ISSUE SO THAT I CAN BE ASSURED THAT MY DAUGHTER IS SAFE WHEN SHE IS DRIVING THIS VEHICLE. THANK YOU VERY MUCH [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR