NHTSA Complaint #10948049 — 2012 VOLKSWAGEN PASSAT

WINDSHIELD VISIBILITY DEFROST/DEFOG FAILURE: DEFROST FAILED ON PASSENGER SIDE OF VEHICLE. NO HEAT ON PASSENGER SIDE OF VEHICLE. CAUSES ICE ACCUMULATION ON WINDSHIELD AND FOGS UP DUE TO INSUFFICIENT HEAT. CAUSES SAFETY AND DRIVE-ABILITY ISSUES IN COLD AND EXTREME COLD WEATHER. HEATER CORE FAILURE MATCHES SIMILAR FAILURE REPORTED NHTSA ID #10079822. REPAIR IS THE EXACT SAME AS NHTSA ID #10079822 AS WELL AS SAME REPAIR REPLACEMENT PART. SHOP ACKNOWLEDGES THAT THE SAME PART MANUFACTURE FAILURE EXISTS BUT DOES NOT INCLUDE THIS VIN. VW NEEDS TO EXPAND PART FAILURE TO INCLUDE ADDITIONAL VEHICLES WITH SAME FAILING PART. FAILED PART NUMBER 561.819.031.A AND REPLACED WITH 561.819.031.B. DIAGNOSIS IS IDENTICAL TO THE 2013 GASOLINE PASSAT. I HAVE ALSO CONFIRMED THAT THIS REPAIR IS ONLY BEING OFFERED FOR GASOLINE CARS AND NOT THE DIESEL CARS. I CANNOT CONFIRM BUT I BELIEVE THAT IT HAS TO DO WITH THE DIESEL RECALL. THIS IS ROTTEN I AM NOT OFFERED A FIX FOR THE EMISSIONS AND THEY WILL BUY MY CAR BACK BUT I WOULD TAKE A LOSS OF $3000. IN THE MEAN TIME THEY ARE NOT OFFERING EXTENDED WARRANTY REPAIRS OR ARE ONLY OFFERING THEM ON GASOLINE FUELED CARS. *TR