NHTSA Complaint #10948008 — 2010 FORD ESCAPE

A FEW WEEKS AGO I BEGAN NOTICING THAT MY STEERING WHEEL WOULD VIBRATE (REALLY MORE OF A JERKING BACK AND FORTH MOTION) WHILE THE CAR WAS IDLING. SOON IT WAS DOING IT EVERY TIME THE CAR SLOWED OR STOPPED. NOW I CAN FEEL THE JERKING OF THE WHEEL EVEN WHILE DRIVING. I TOOK THE CAR IN TO A FIRESTONE FOR SERVICE WHO TOLD ME THAT THIS WAS PART OF A FORD RECALL (14-S05) AND THAT I NEEDED TO TAKE IT TO A FORD DEALERSHIP. THE FORD DEALERSHIP IS TELLING ME THAT THE RECALL IS CLOSED AND THAT I NEED TO PAY $1000 FOR A NEW STEERING COLUMN. I CALLED FORD WHO SAID THAT THERE IS NOTHING THEY CAN DO. THIS IS A MAJOR SAFETY ISSUE AS THE POWER STEERING CAN COMPLETELY GO OUT (WHICH THEY KNOW). MANY OTHERS HAVE HAD ISSUES GETTING FORD TO HONOR THE RECALL AND FIX THEIR STEERING COLUMN. *TR