NHTSA Complaint #10947964 — 2012 TOYOTA PRIUS V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10947964
Vehicle	2012 TOYOTA PRIUS V
Component	ENGINE
Date of Incident	December 28, 2016
Date Filed	January 27, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TOOK IN CAR FOR OIL CHANGE /TIRE ROTATION , A SOFTWARE UPDATE WAS PERFORMED WITHOUT MY AUTHORIZATION FROM TOYOTA ON TO MY PRIUS V , CAR WENT FROM GETTING 40 MPG HIGHWAY TO 32-33 MPG HIGHWAY . CITY MPG DROPPED FROM 41 MPG TO 36-37MPG . DEALER CLAIMS CAR HAS WRONG TIRES WHICH I AGREE, EXCEPT THOSE TIRES WERE THE SAME TIRES ON THE CAR BEFORE AND AFTER THE SOFTWARE UPDATE. CALCULATED THE GAS MILEAGE MYSELF BEFORE THE RECALL AND WAS PRETTY CLOSE TO WHAT THE CAR'S COMPUTER SAID TI WAS , CALCULATED THE GAS MILEAGE AFTER THE SOFTWARE UPDATE WAS DONE AND IT CAME VERY CLOSE TO WHAT THE COMPUTER SAID.

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