NHTSA Complaint #10947880 — 2011 HONDA CR-V

OUR 2011 HONDA CR-V IS PART OF THE EXTENDED WARRANTY ISSUE WITH HONDA VEHICLES FOR EXCESSIVE OIL CONSUMPTION. WE HAVE OUR CAR SERVICED REGULARLY AT A LOCAL HONDA DEALERSHIP AND GO BY THE OIL LIFE MONITOR WHEN IT REACHES APPROXIMATELY 15-20%. WE HAD THE CAR SERVICED IN DECEMBER, 2015. ON A RELATIVELY SHORT TRIP IN EARLY APRIL, 2016 WE NOTICED SOMETHING ODD ABOUT THE CAR. TOOK THE CAR INTO THE REGULAR PLACE WHEN WE RETURNED TO FIND OUT IT WAS COMPLETELY OUT OF OIL. WE HAD OIL CHANGED AGAIN IN AUGUST, 2016 -- AGAIN COMPLETELY OUT OF OIL. WE TOOK THE CAR NUMEROUS TIMES TO HONDA FOR PROTOCOL TESTING OF OIL USAGE AT MEASURED MILE MARKERS. WAS TOLD REPEATEDLY THAT THE CAR WAS NOT WITHIN PROTOCOL LIMITS FOR FIXING, EVEN THOUGH IT COMPLETELY WENT THROUGH THE OIL TWICE IN A SPAN OF EIGHT MONTHS. THE CAR WAS SERVICED AGAIN ON OCTOBER 17, 2016 AND WE HAVE PUT IN 2.3 QUARTS OF OIL SINCE THEN. IN THE PROTOCOL TESTING STARTING AUGUST 10 TO OCTOBER 17, THE CAR USED 2.07 QUARTS OF OIL. WE ARE GETTING VERY CLOSE TO THE 125,000 EXTENDED WARRANTY LEVEL AND IT IS SO FRUSTRATING TO KNOW THERE IS A PROBLEM, BUT HONDA WILL NOT STAND BEHIND ITS PRODUCT. WE ALSO HAVE A 2004 HONDA CR-V THAT WE HAVE NEVER HAD TO PUT A DROP OF OIL IN -- JUST REGULAR SERVICE TO IT. WE DON'T KNOW WHO ELSE TO TALK TO ABOUT THIS, AND HAVE BEEN COMPLETELY DISSATISFIED WITH THE ANSWERS FROM THE LOCAL HONDA. WE WERE LOYAL HONDA CUSTOMERS -- NOW WE AREN'T.