NHTSA Complaint #10947237 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10947237
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	January 23, 2017
Date Filed	January 23, 2017
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

MY FORD'S VIN# [XXX]. MY 2009 FORD ESCAPE THE POWER STEERING FAILED ON MY WAY TO WORK. I STOPPED AT A LIGHT AND THE POWER STEERING FAILED. IT SEEMS TO FAIL AFTER DRIVING A CERTAIN AMOUNT OF MILES. THE STEERING WHEEL BECOMES HARD TO TURN AND YOU NEED TO TURN THE CAR OFF AND BACK ON TO RESUME POWER STEERING. I CALLED FORD CUSTOMER SERVICE AND THEY WILL NOT DO ANYTHING FOR ME. I'M VERY SURPRISED THAT THIS IS A KNOW ISSUE AND FORD WONT DO ANYTHING TO HELP ITS CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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