NHTSA Complaint #10947228 — 2002 TOYOTA TACOMA

I WENT TO HAVE MY TIRES ROTATED. WHEN THEY RAISED THE TRUCK ON THE LIFT THE FRAME BROKE ON BOTH SIDES OF THE TRUCK NEAR THE BED. THE ENTIRE BED OF THE TRUCK FELL BACKWARDS. THE FRAME WAS COMPLETELY RUSTED THROUGH. I HAD OWNED THE TRUCK FOR FOUR YEARS AND NEVER RECEIVED A NOTICE FROM TOYOTA THAT THIS MIGHT BE AN ISSUE. I CALLED TOYOTA AND THEY ADMITTED THAT THERE WAS AN ISSUE WITH THE FRAME BUT MY VEHICLE WAS NOT PART OF THE RECALL. AS A RESULT THEY REFUSED TO HELP FIX THE ISSUE. MY $11,000 TRUCK IS NOW TOTALED. A WORKER AT THE TIRE PLACE COULD HAVE EASILY BEEN KILLED. THIS IS ALSO A CONCERN WITH MYSELF AND FAMILY THAT DROVE IN THIS VEHICLE UNAWARE OF ANY ISSUE. TOYOTA HAS AVOIDED FIXING A KNOWN PROBLEM BY TAKING ADVANTAGE OF A WEAK RECALL REQUIREMENT ISSUED BY THE GOVERNMENT AND HAS COST HARDWORKING FAMILIES MONEY AND COULD END U COSTING SOMEONE A LIFE. ALL TO SAVE MONEY. WHY DOES TOYOTA GET TO ADMIT THEY MADE A MISTAKE BUT ONLY BE REQUIRED TO FIX IN ON VEHICLES THEY CHOSE?