NHTSA Complaint #10947224 — 2013 AUDI A4 ALLROAD

ON JAN 22 2017 I WAS DRIVING IN BLIZZARD CONDITIONS FOLLOWING A FEW VEHICLES WHEN MY WIPERS STOPPED WORKING AND STARTED GRINDING. AS A RESULT I LOST COMPLETE VISIBILITY AND NEARLY CAUSE A 3 CAR ACCIDENT AND LOSS OF CONTROL OF THE VEHICLE. I CONTACTED AUDI TO BE INFORMED THAT MY WARRANTY EXPIRED 2 MONTHS AGO HOWEVER MY VEHICLE WAS WELL WITHIN THE 50,000 MILES EXPIRATION AS MY CAR HAS 47,500 MILES. I FIRST SPOKE WITH A LADY IN AUDI CUSTOMER SERVICE WHO INFORMED ME THERE WAS NOTHING SHE COULD DO AND LATER I GOT A HOLD OF [XXX] WHO INFORMED ME I HAD TO GO TO AN AUDI DEALER AND PAY FOR A DIAGNOSIS FOR THEM TO HELP ME IN ANY WAY. I INFORMED THEM THAT THE DEALER WAS 120 MILES AWAY AND WAS DUE TO THE CONTINUOUSLY SNOWY CONDITIONS I COULD NOT GO TO PHOENIX TO GET THE DIAGNOSIS BECAUSE MY WIPERS WERE SEIZED AND IT IS STILL SNOWING HEAVILY. DUE TO THE NATURE OF THE SAFETY HAZARD I SHOULDN'T HAVE TO PAY FOR A DIAGNOSIS ANYWAYS. I ASKED HIM FOR HIS MANAGERS INFORMATION AND HE REFUSED. I WAS THEN INFORMED THAT I WOULD BE CONTACTED IN A FEW DAYS... THE NATURE OF THE ISSUE IS A SAFETY HAZARD AND CANNOT BE PENDING BASED OFF THE LEISURE OF A HIGHER UP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR