NHTSA Complaint #10947018 — 2006 LEXUS IS 350

LEXUS/TOYOTA HAS PROMISED TO REPLACE RECALLED PARTS FOR A 2006 LEXUS IS 350- STICKY DASHBOARDS AND SIDE PANELS OF CARS IN WHICH LOW-QUALITY OR DEFECTIVE MATERIALS WERE USED WHEN MANUFACTURING- THAT WHEN EXPOSED TO SUNLIGHT AND SUBSEQUENT HEAT THE PARTS MELTED BECOMING STICKY, AND PERMANENTLY REMAINING IN A SEMI-VISCOUS STATE. HOWEVER, NO PROGRESS HAS BEEN MADE TOWARDS REMEDYING THE SITUATION. REGARDLESS OF HAVING BEEN ON A WAITING LIST TO HAVE THE DEFECTIVE DASH AND DOOR PANELS REPLACED SINCE 2015-AS OF JAN 2017 THERE IS STILL NO ESTIMATED TIME FOR WHEN THE REPAIR WORK WILL BE DONE. LEXUS CLAIMS TO HAVE LIMITED PARTS/SUPPLIES TO WORK WITH THUS CAUSING THE DELAY, HOWEVER AFTER CHECKING WITH A LOCAL THIRD PARTY AUTO REPAIR SHOP, I LEARNED THAT THE THIRD PARTY CAN PERFORM THE REPAIRS IMMEDIATELY. I SPOKE WITH A LEXUS REP ABOUT HAVING THE REPAIRS MADE BY A THIRD PARTY AND BEING REIMBURSED BY LEXUS- AND I WAS INFORMED BY THE REP THAT THEY WOULD NOT COVER THE COST OF THE REPAIRS DONE BY A THIRD PARTY BECAUSE IT WOULD HAVE TO BE GENUINE LEXUS PARTS TO BE COVERED- BUT THE THIRD PARTY ASSURES ME IT WOULD BE USING GENUINE LEXUS PARTS- AND THAT DUE TO THE SPECIFIC NATURE OF THE PARTS (DASH AND DOOR PANELS) LEXUS WOULD BE THE ONLY MANUFACTURER THAT MAKES THOSE PARTICULAR PARTS. I BELIEVE BEING ON A WAITING LIST WITH NO ESTIMATED DATE AS TO WHEN TO EXPECT RELIEF IS A DELIBERATE RUSE TO PUT CUSTOMERS OFF INDEFINITELY AND THAT LEXUS/TOYOTA HAS NO INTENTION OF ACTUALLY FOLLOWING THROUGH WITH THE REPAIRS. WE WOULD LIKE TO HAVE A THIRD PARTY DO THE REPAIRS IMMEDIATELY AND THEN BE REIMBURSED FOR THE OUT OF POCKET COST OF CORRECTING THE DEFECTIVE/ RECALLED PARTS. HTTP://WWW.CARCOMPLAINTS.COM/NEWS/2015/TOYOTA-REPLACE-MELTING-SHINY-DASHBOARDS.SHTML. *TR