NHTSA Complaint #10946942 — 2012 TRIUMPH TIGER

ALL THE TURN SIGNAL STALKS HAVE BROKEN EXCEPT THE LEFT FRONT THROUGH NORMAL RIDING, BIKE HAS NEVER BEEN DOWN. I CAN TELL THE LEFT FRONT WAS REPLACED BEFORE I BOUGHT THE BIKE IN JANUARY OF 2016 BECAUSE IT HAS WITNESS MARKS IN THE BULB HOUSING AND THE STALK MATERIAL IS RUBBERY AND THE MATERIAL ON THE THREE BROKEN STALKS ARE SIMILAR TO A HARD WAX CONSISTENCY. I GAVE MY VIN # TO MY LOCAL TRIUMPH DEALER AND I WAS TOLD THERE IS NO RECALLS ON THIS BIKE SO I ATTEMPTED TO REPAIR THE THREE BROKEN STEMS WITH EPOXY WITHOUT SUCCESS. I LATER GOOGLED THE ISSUE AND FOUND THE RECALL ON THE NHTSA WEBSITE, I CALLED THE LOCAL DEALER AGAIN WITH THE RECALL INFO AND THEY TOLD ME THEY WOULD CALL ME BACK WHICH THEY NEVER DID. I THEN CALLED THE TRIUMPH USA TOLL FREE CUSTOMER NUMBER, TOLD THEM THE ISSUE, GAVE THEM MY VIN#, AND THEY TOLD ME THAT ALL FOUR STALKS WERE REPLACED BY THE SELLING DEALER IN CARTERSVILLE, GA, WHICH, I CAN ASSURE YOU, THREE WERE NEVER DONE. THE CUSTOMER SERVICE REP WASN'T INTERESTED IN HELPING ME OUT, JUST BASICALLY TOLD ME "TOO BAD". I LEFT A MESSAGE WITH HIS SUPERVISOR [XXX] ON OCT. 13, 2016 AND NEVER HEARD ANYTHING AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR