NHTSA Complaint #10946875 — 2013 FORD FUSION

DOOR LATCH RECALL YESTERDAY, IN THE RAIN, I STARTED TO DRIVE ON A CITY STREET AND MY FRONT PASSENGER DOOR OPENED AND MY DASH INDICATED THE DOOR WAS OPEN SO I PULLED OVER, GRABBED THE HANDLE AND TRIED TO CLOSE THE DOOR...WELLL, THE DOOR WOULDN'T LOCK, IT KEPT OPENING, SO I MADE A LOOP THROUGH THE DOOR HANDLE, USING MY BELT AND DROVE WITH ONE HAND ON THE STEERING WHEEL AND ONE HAND ON MY BELT TO TRY AND HOLD THE DOOR CLOSED. I LOOKED ONLINE AND DISCOVERED THERE WAS A DOOR LATCH RECALL LAST YEAR AFFECTING ALMOST 2.4 MILLION CARS, WHICH MY YEAR AND MODEL WERE INVOLVED.I NEVER RECEIVED A RECALL NOTICE. THEN I CHECKED ONLINE FOR ACTIVE RECALLS FOR MY VEHICLE AND THE DOOR LATCH WAS NOT ON THERE. I CALLED THE DEALERSHIP THIS MORNING AND THEY SAID MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I WAS NOT HAPPY WITH THEIR RESPONSE SO THE GAVE ME FORD CORPORATE'S PHONE NUMBER. I CONTACTED THEM, THEY GAVE ME THE SAME RESPONSE AS THE DEALERSHIP BUT WAS GOING TO DOCUMENT IT AND TO KEEP MY RECEIPT, FOR THE REPAIRS, IN CASE MY VIN GETS ADDED TO THE RECALL. SO I DON'T KNOW HOW MANY COMPLAINTS IT TAKES FOR YOU TO INVESTIGATE THIS, TO BE INCLUDED IN THE RECALL, BUT THIS SITUATION IS CLEARLY UNSAFE AND LAWSUIT WAITING TO HAPPEN. THIS WAS NOT A RESULT OF ANYBODY TRYING TO BREAK INTO MY CAR OR ANYTHING ELSE...THIS IS CLEARLY A DOOR LATCH ISSUE AND OBVIOUSLY THERE ARE MORE VEHICLES INVOLVED IN THIS RECALL THAT HAVE NOT BEEN ACCOUNT FOR. PLEASE LET ME KNOW WHAT THE NEXT STEPS ARE AND I SHOULD NOT BE RESPONSIBLE FOR PAYING FOR THIS UP FRONT.