NHTSA Complaint #10946199 — 2011 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10946199
Vehicle 2011 BMW X5
Component ENGINE
Date of Incident
Date Filed
Mileage 60,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

THE VEHICLE CUT POWER OUTPUT FROM THE ENGINE AND WHEN RESTARTED WOULD SHUT OFF. THE DEALERSHIP DECLARED THAT THE CAR HAD INCURRED WATER INTRUSION INTO THE ENGINE COMPARTMENT WITHOUT BEING FLOODED OR SUBMERGED IN WATER CAUSING TOTAL ENGINE DAMAGE THAT IS THE EQUIVALENT OF SALVAGE. THE DIAGNOSIS AS A RESULT OF THIS WATER INTRUSION EFFECTS DIAGNOSIS AND RECOMMENDED FIX : DIAGNOSTIC - CHECK ENGINE LIGHT: VTC ECCENTRIC SHAFT, VALVETRONIC SERVOMOTOR, OIL SPRAY NOZZLE, 6 INJECTORS, AND ALL ASSOCIATED GASKETS AND HARDWARE. TECHNICIAN NOTE: DIAGNOSED CHECK ENGINE LIGHT, CAUSED BY VALVETRONIC SERVOMOTOR FAULTS, FOUND NEEDING REPLACEMENT OF VTC ECCENTRIC SHAFT, VALVETRONIC SERVOMOTOR, OIL SPRAY NOZZLE, AND 6 INJECTORS. LABOR TIME INCLUDES TIME FOR PROGRAMMING AND DIAG. (NOTE: ONE TIME FAULTS FOR FUEL PRESSURE PLAUSIBILITY, MAY BE CONSEQUENTIAL OF VALVETRONIC MALFUNCTION OR SECONDARY ISSUE.) [OTHER]: CYLINDER HEAD, WITH REPLACEMENT GASKET, INTAKE AND EXHAUST MANIFOLD GASKETS, 3 CENTER BOLTS, AND ALL ASSOCIATED HARDWARE. WITH NEW PARTITION, VALVETRONIC SERVOMOTOR, SIX INJECTORS, AND ALL HARDWARE FOR ENGINE REMOVAL. TECHNICIAN NOTE: DURING INJECTOR INSPECTION FOUND INJECTORS 5-6 COUPLERS CORRODED INTO HEAD. NEW INJECTORS WILL NOT SEAT PROPERLY AND REPLACEMENT HEAD IS REQUIRED. NOTE: NEW HEAD COMES WITH ECCENTRIC SHAFT AND ROLLERS. THIS INFLICTS FINANCIAL DAMAGE TO THE CONSUMERS SINCE THE COST OF REMEDYING THIS IS MORE THAN THE VALUE OF THE CAR.

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