NHTSA Complaint #10945851 — 2016 FORD EXPEDITION

SINCE THE PURCHASE OF MY NEW EXPEDITION I HAVE HAD ISSUES WITH THE POOR PERFORMANCE OF THE HEADLIGHTS. THE EXPEDITION HAS THE PROJECTOR STYLE HEADLIGHTS AND THE LIGHT OUTPUT IS TERRIBLE. DRIVING IN THE WINTER MONTHS WITH RAIN OR SNOW THE VISIBILITY IS NEAR ZERO. I TOOK THE CAR BACK TO THE DEALER THE DAY AFTER I PURCHASED THE CAR, SPRING 2016, AND THEY MADE SOME ADJUSTMENTS. HOWEVER NOW THAT IT IS GETTING DARK EARLIER I FIND MYSELF DRIVING IN THE DARK MORE OFTEN AND THE VEHICLE IS NEAR UNSAFE. I FEAR THAT I WILL NOT SEE AN OBJECT OR ANIMAL IN THE ROAD. THE CAR HAS BEEN BACK AT THE DEALER FOR OVER A WEEK, THEY HAVE TRIED REPLACING THE HEADLIGHTS BUT I FEAR IT IS A DESIGN FLAW. I PICKED UP THE CAR THIS EVENING AND WHEN I STARTED DRIVING DOWN THE ROAD I HAD TO DOUBLE CHECK TO CONFIRM THE HEADLIGHTS WERE ON. I IMMEDIATELY TOOK IT BACK TO THE DEALER, THE GENERAL MANAGER ALSO ACKNOWLEDGED THE HEADLIGHTS LOOKED LIKE A PROBLEM. THE CAR WAS PURCHASED NEW SO I WOULD EXPECTED IT NOT TO HAVE THESE ISSUES. I WOULD APPRECIATE ANY ATTENTION YOU CAN OFFER TO THIS UNSAFE PROBLEM. *TR